Please read these terms carefully before using our lending marketplace platform.
Last updated: 20 June 2025
Marketplace Platform
We connect borrowers with lenders
Regulatory Compliance
RBI and SEBI guidelines followed
User Responsibilities
Accurate information required
By accessing or using UnifiedLoanMarket's platform, mobile application, or services ("Platform"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Platform.
These Terms constitute a legally binding agreement between you and UnifiedLoanMarket Private Limited, a company incorporated under the Companies Act, 2013, and registered with the Ministry of Corporate Affairs, India.
Important Notice
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
UnifiedLoanMarket operates as a digital lending marketplace that connects potential borrowers with registered lenders including banks, Non-Banking Financial Companies (NBFCs), and other financial institutions.
We are not a lender and do not provide loans directly. We facilitate connections between borrowers and lenders. Final loan approval and terms are determined by the respective lenders.
You agree to provide true, accurate, current, and complete information about yourself and your financial situation. Providing false or misleading information may result in:
When you submit a loan application through our platform, you authorize us to share your information with potential lenders for evaluation purposes. This includes sharing with credit bureaus for credit assessment.
We may conduct credit checks and verify your information through various sources including credit bureaus, banks, employers, and government databases. You consent to such verification processes.
Based on your profile and requirements, we will present suitable loan offers from our partner lenders. You are free to choose any offer or decline all offers without any obligation.
Final loan approval, terms, and conditions are determined solely by the chosen lender. We do not guarantee loan approval or specific terms. Each lender has their own underwriting criteria and policies.
Service Fees
Our platform services are generally free for borrowers. We may charge nominal fees for premium services or expedited processing.
Processing Fees
Any processing fees are charged directly by lenders and are clearly disclosed before loan acceptance.
Third-Party Charges
Credit report fees, document verification charges, and other third-party costs may apply as per actual usage.
Upfront Disclosure
All applicable fees and charges will be clearly disclosed before you proceed with any paid service.
No Hidden Charges
We maintain complete transparency in our fee structure with no hidden charges or surprise fees.
Refund Policy
Refunds for platform fees are subject to our refund policy and applicable terms for each service.
We collect and process your personal and financial information in accordance with our Privacy Policy and applicable data protection laws including the Information Technology Act, 2000, and Digital Personal Data Protection Act, 2023.
By using our services, you explicitly consent to the collection, processing, and sharing of your information with lenders, credit bureaus, and service providers for loan processing and related purposes.
We operate in compliance with Reserve Bank of India (RBI) guidelines for digital lending platforms, including the Digital Lending Guidelines issued in September 2022. All our partner lenders are RBI-registered entities.
We adhere to fair practices in lending as prescribed by RBI, ensuring transparent pricing, ethical collection practices, and customer grievance redressal mechanisms.
We maintain strict AML and Know Your Customer (KYC) procedures in compliance with the Prevention of Money Laundering Act, 2002, and related regulations.
We comply with consumer protection laws and maintain transparent business practices, clear terms of service, and accessible grievance redressal mechanisms.
All content, features, and functionality of the UnifiedLoanMarket platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to access and use our platform for personal, non-commercial purposes in accordance with these Terms.
While we strive to maintain continuous service availability, we do not guarantee uninterrupted access to our platform. Services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.
We do not guarantee loan approval or specific terms. All lending decisions are made by individual lenders based on their own criteria. We are not responsible for loan rejections or unfavorable terms offered by lenders.
Our platform integrates with third-party services including lenders, credit bureaus, and payment processors. We are not liable for the performance, availability, or actions of these third parties.
To the maximum extent permitted by law, our liability for any claims arising from your use of our services shall not exceed the fees paid by you to us in the 12 months preceding the claim.
We have established a comprehensive grievance redressal mechanism to address customer complaints and concerns:
If unsatisfied with our resolution, you may approach the RBI Ombudsman or relevant consumer forums as per applicable laws.
These Terms shall be governed by and construed in accordance with the laws of India, including but not limited to the Indian Contract Act, 1872, Information Technology Act, 2000, and other applicable regulations.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.
We encourage resolution of disputes through mutual discussion and mediation before resorting to legal proceedings. Alternative dispute resolution mechanisms may be explored where appropriate.
We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated through appropriate channels.
Your continued use of our services after any modifications to these Terms constitutes acceptance of the updated Terms. If you do not agree to the changes, you should discontinue using our services.
Company Name: UnifiedLoanMarket Private Limited
Registered Address: [Company Address], India
CIN: [Corporate Identification Number]
Email: legal@unifiedloanmarket.com
Support Email: support@unifiedloanmarket.com
Phone: +91-XXXX-XXXXXX
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
These Terms and Conditions are governed by Indian law and comply with applicable financial services regulations.
For the most current version of these Terms, please visit our website regularly.