Grievance Redressal

We are committed to resolving your concerns in a fair and timely manner

Important Notice

Before filing a grievance, please try resolving your issue through our regular customer support channels. Grievances should be filed only when you're not satisfied with the initial resolution.

Grievance Resolution Process

1
Submit Complaint
File your grievance through our online portal or contact our grievance officer
2
Acknowledgment
You'll receive an acknowledgment with a unique complaint ID within 24 hours
3
Investigation
Our team will investigate your complaint and work towards a resolution
4
Resolution
We aim to resolve all complaints within 30 working days
File a Grievance
Please provide detailed information about your complaint
Escalation Matrix
If your complaint is not resolved at one level, it will be escalated to the next level

Level 1

0-7 days

Customer Care Team

support@unifiedloanmarket.com
1800-123-4567

Level 2

8-15 days

Grievance Officer

grievance@unifiedloanmarket.com
1800-123-4568

Level 3

16-30 days

Principal Nodal Officer

pno@unifiedloanmarket.com
1800-123-4569
External Ombudsman
If you're not satisfied with our internal resolution

You can approach the following external authorities:

RBI Ombudsman

For banking and financial services complaints

Website: rbi.org.in

Consumer Forum

For consumer protection related issues

Track Your Complaint
Grievance Officer Contact Details

Mr. Rajesh Kumar

Chief Grievance Officer

grievance@unifiedloanmarket.com
1800-123-4568

Office Hours

Monday - Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 1:00 PM

Sunday: Closed